Privacy Policy

SMS and Email Communications

When you submit a form on this website, you consent to receive SMS text messages and emails from FYZICAL Therapy & Balance Centers Casselberry for appointment reminders, follow-up communications, and general clinic information.

Message frequency varies. Message and data rates may apply.

Reply HELP for support. Reply STOP to opt out at any time.

Opting out of SMS or email will not affect your clinical care or your ability to receive appointment reminders by phone call.

Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed, and how you can get access to that information.

Your Rights

You have the right to:

• Request restrictions on how your health information is used or disclosed
• Inspect and obtain a copy of your health record
• Request amendments to your health record
• Obtain an accounting of disclosures of your information
• Request that we communicate with you by alternative means or locations
• Revoke any authorization you have provided, except where we have already taken action on it
• Receive a paper copy of this notice upon request

Our Responsibilities

We are required by law to maintain the privacy of your health information and to provide you with this notice of our legal duties and privacy practices.

We will abide by the terms of this notice and notify you if we are unable to accommodate a requested restriction or amendment. We reserve the right to update our privacy practices. Any changes will apply to all health information we maintain and will be communicated at your next visit.

Your consumer information is not shared with third parties for marketing purposes.

How We Use Your Information

We may use or disclose your health information to:

• Process billing and insurance claims for services rendered
• Coordinate care with other healthcare providers involved in your treatment
• Notify a family member or authorized representative about your condition
• Contact you regarding appointments, your plan of care, insurance verification, and clinic communications
• Comply with law enforcement, public health reporting, or other legal requirements

Questions or Complaints

If you have questions about this policy or believe your privacy rights have been violated, contact our Privacy Officer:

Email: Casselberry@fyzical.com

Address: 146 Wilshire Blvd, Casselberry, FL 32707

You also have the right to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

61 Forsyth Street SW, Suite 3B70, Atlanta, GA 30303

Filing a complaint will not affect the care you receive at our clinic.

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